FAQ

Frequently Asked Questions

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Do you have a PR list? If so, how do I get on it?
As of now we do not have a PR list. However, we are taking inquiries via email.
contact@givemeglow.com

Are all your products vegan and cruelty free?
Absolutely. We do not have any animal derived products on our site. All of our vendors are certified cruelty free.

Are your micas ethically sourced?

Absolutely. We do not have any partnerships with any vendors who use unethical labor to source such material.

Do you have a makeup pro or military discount?
Unfortunately, not at this time.

When will ____ be back in stock?
We restock products daily. However, under each sold out product you get an option to sign up for our "Back in stock" notifications to instantly be notified via email when a product is back in stock.

Do you ship worldwide?

Yes. We ship worldwide except Puerto Rico, Guam, & APO, Mexico and Taiwan addresses. If somehow you do not see your country when checking our as an option. Please reach out via email.

Do you work or collaborate with bloggers, YouTubers, and or Influencers?

Yes, we are open to work with anyone that we feel would work best with our brand.

Do you offer samples?

Not at the moment.

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What are your ingredients?

All ingredients can be found under each listing.

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Processing, Shipping, and Polices FAQ

To process a return or claim, access our customer portal

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How long is your processing times.

3 to 5 business days normally. 7 to 10 business days with new releases.

Black Friday will take 5 to 20 business days. Business days are M-F 7am-3pm CST

I paid for faster shipping. Why hasn't my order went out?

While we strive to dispatch all orders promptly, please be aware that there is a processing time that is separate from the shipping option you selected. The shipping time begins once the confirmation tracking is provided to the customer. All orders are shipped in the order as they were placed.

Can I combine my order orders?

Give Me Glow stopped the practice of combining orders as of January 1st, 2022. The reason for this decision is not due to the act of combining orders itself, but rather the implications it has on shipping costs. When an order is placed, the weight is accurately determined based on the individual items. However, once the checkout process is initiated, shipping costs are calculated based on this weight. If orders are combined, the total weight changes, leading to additional shipping expenses that we, as a company, would incur.

Im an international customer and I was charged duties, taxes, and import fees. How do I get reimbursed?

Regrettably, Give Me Glow cannot be held accountable for these fees. Should you decide against paying them, you have the option to decline the package. Any fees that Give Me Glow is required to cover will be deducted from the total refund amount and a receipt for your records will be provided.

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Can you adjust the value on the label so we won't get charged import fees? Unfortunately, falsely altering a government document is illegal and we will not take part.

Returns:

We want all of our customers to be taken care of. If you are unhappy with your products, you must submit a return through our customer portal within 7 days of delivery.

My order was delivered back to you what do I do?

USA: For all returned orders we will offer a full refund. At this time we do not reship packages unless a new shipping label is purchased by the customer.

INTERNATIONAL: For returned orders, we will process a full refund. Currently, reshipping is not available. Please note that if there are any fees, such as taxes and duties, incurred for accepting the package back, these will be deducted from your refund, as we cannot be held responsible for such charges.

Lost, damaged, or stolen package? How can you resolve the issue?

We have established a partnership with REDO to safeguard both parties in the event of lost, damaged, or stolen packages. This insurance option is automatically included in your cart along with return coverage and can be removed at any time prior to checkout, although we do not recommend doing so.

I removed my REDO package protection and I have an issue with my order. What's next?

As of December 20th 2024, If the REDO package protection is removed, you then forfeit all protection to your package. A claim can always be made with USPS, UPS, or DHL. However, if the claims are not successful, we will be able to only offer a store credit at this time.

Third Party Shipping.

Give Me Glow cannot be held responsible for any packages that are lost, damaged, or stolen during the repacking process handled by third parties.